Privacy Policy

Information We Collect

We gather information that you provide directly when you register an account, complete verification procedures, make deposits or withdrawals, or contact our customer support team. This typically includes your full name, date of birth, residential address, email address, telephone number and payment details.

In addition to information you give us, we automatically collect certain technical data whenever you visit our website. This includes your IP address, browser type and version, operating system, pages visited, time spent on each page, and referral sources. We use this data to improve site functionality, analyse usage patterns and maintain security standards.

How We Use Your Information

Your personal data is used for several essential purposes. Primarily, we process it to create and manage your gaming account, verify your identity, process financial transactions and provide customer support. We also use the information to personalise your experience, send important service notifications, and ensure compliance with regulatory requirements including anti-money laundering and responsible gambling obligations.

Where you have given consent, we may use your contact details to inform you about promotions, bonuses and new features that may interest you. You can adjust these preferences at any time through your account settings or by contacting our support team.

Sharing and Disclosure of Data

We do not sell your personal data to third parties. However, we may share information with trusted service providers who assist us in operating the website and delivering our services. These partners include payment processors, identity verification agencies, hosting providers and marketing platforms that are contractually obliged to maintain confidentiality and security standards equivalent to our own.

We may also disclose your information when required by law, regulatory authorities, or court order, particularly where necessary to comply with licensing conditions or to assist in the prevention of fraud, money laundering or other criminal activity.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to distinguish you from other users, remember your preferences, and enhance your overall experience. Essential cookies enable core functionality such as account login, game access and secure transactions. Analytical cookies help us understand how visitors interact with the site so we can improve performance and content relevance.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the website and limit the services available to you.

Data Security and Retention

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, misuse or alteration. These measures include encryption of sensitive information, secure servers, access controls and regular security reviews.

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by applicable law. Once retention is no longer justified, we securely delete or anonymise the information.

Your Rights and Choices

You have several rights regarding your personal data. These include the right to access a copy of the information we hold about you, to request correction of inaccurate data, and to ask for deletion of your information in certain circumstances. You may also object to particular types of processing or request that we transfer your data to another service provider.

To exercise any of these rights, please contact our Data Protection Officer using the details provided at the end of this policy. We will respond to your request within one month, though complex cases may require additional time. We may need to verify your identity before processing certain requests.

International Data Transfers

Some of our service providers are located outside the UK and the European Economic Area. When we transfer personal data to countries that do not offer an equivalent level of protection, we ensure appropriate safeguards are in place through approved contractual agreements and security measures.

Changes to This Privacy Policy

We regularly review our practices and may update this privacy policy to reflect changes in our services, legal requirements or operational needs. The latest version will always be available on this page, and we encourage you to review it periodically. Significant changes will be notified through prominent notices on our website or via email where appropriate.

Contact Us

If you have any questions about this privacy policy, the data we hold about you, or wish to exercise your rights, please contact our support team at [email protected]. Our dedicated team will be happy to assist you.

This policy was last updated on 15 March 2025.